The Customer

Swisscom is the leading telecommunications company in Switzerland. The company has nearly 20,000 employees and offers all of the services and products for mobile, network- and IP-based language and data communication across Switzerland. 


  • Quicker access and 360° view to all relevant information sources
  • A high user acceptance thanks to the high quality of search results
  • Faster completion of customer service processes
  • According to Swisscom, thanks to using this solution they were able to increase the quality of their service offers hence also their customers' satisfaction
Solution Overview

  • Requirement: Company search to support employees in the customer center (5,000 users). The information currently required has to be accessible both quickly and easily.  
  • Goal: To provide a common, company-wide knowledge and information platform that supplies the agent with the right information at the right time, with both a clear and consistent structure. 
  • Solution Implemented: SemanticMiner based on IBM OmniFind Enterprise Edition

Do you want further information?


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E-Mail: SemanticMiner(at)